Most enterprise AI initiatives fail to generate financial return.
Recent MIT study shows that roughly 95% of AI initiatives do not reach production-level ROI.

We examine why in detail here → How to Fail with AI

AI Infusion™ is built on a different premise.

It is a structured, phased methodology that embeds AI directly into operational workflows, removes repeatable mechanical labor, and produces measurable, recurring economic impact.

How AI Infusion™ Works

AI Infusion™ begins by breaking back-office operations into two layers:

1. Core Workflows – where labor and cost are the highest
2. Dominant Activity Types – the repeatable mechanics within those workflows

We analyze live workflows in detail, segment them into discrete operational components, classify each segment by activity type, and selectively automate only the portions best suited for AI Infusion™. Identifying those optimization points requires deep operational and technical expertise, delivering maximum ROI with minimal operational disruption.

We then design, build, and integrate AI systems directly into those segments, ensuring they operate reliably within existing systems and enterprise data environments. These AI systems are continuously monitored, refined, and optimized to sustain and expand ROI over time.

To see these workflows, activity types and AI Infusion™ Patterns, take a look at these two pages:

→ Workflows in Benefits Administration
→ AI Infusion™ Patterns by Activity Type

Together, these two pages show:

• Where humans are performing structured, machine-suited work
• Which activity types consume the majority of operational capacity
• How AI systematically transforms those activities
• Where human involvment still remains essential

Below is the summarized workforce impact.

By workflow:

By activity type:

These estimates are based on our experience across multiple real-world engagements. Actual results vary by environment, scale, and adoption model.

In a typical 100 FTE benefits back office, AI Infusion™ transforms operations to approximately 39 FTEs focused on oversight and complex judgment, empowered by AI with real-time context, data, and structured insights, while repeatable execution is handled systematically by AI.

ROI Projection

Assumptions:

• 100 FTE back office
• 61 FTE structural reduction via AI Infusion™
• $19/hour fully loaded labor cost
• $600,000 AI Infusion™ annual development and upkeep
• Phased realization (as % of Full Potential): 50% (Year 1), 80% (Year 2), 100% (Year 3)

By Year 3, the operation reaches steady-state net gain of approximately $1.8M per year, with cumulative net gain exceeding $3.7M.

This is permanent cost removal from the operating model, driven by redesigning execution with AI infused directly into core workflows.

ROI Blueprint. Phased Delivery. No Upfront Costs.

Every AI Infusion™ engagement begins with the ROI Blueprint (at no cost to you).

Through focused working sessions, our team analyzes your live workflows, systems, and operating model to identify where structural cost can be removed and how. We quantify the highest-impact automation opportunities and translate them into a clear execution plan.

The Blueprint delivers:

• A quantified workforce transformation model by workflow, showing where repeatable execution transitions to AI and where human roles evolve toward higher-value judgment and oversight
• A detailed financial projection, including phased savings realization and cumulative net impact over time
• A prioritized execution roadmap identifying high-impact segments, parallel workstreams, sequencing logic, and future expansion opportunities

We proceed to Phase 1 only when we are confident the ROI is substantial.

AI Infusion™ is structured as a milestone-based engagement, not an open-ended time-and-material consulting project. During the initial build phase, there are no upfront fees.

Compensation begins only after the Phase 1 system is delivered, accepted, and operating inside live workflows.

This structure places execution risk on us, not on you.
You invest only after working capability is delivered.

Additional Strategic Benefits

While ROI is the primary driver, AI Infusion™ also delivers additional operational improvements:

Faster Cycle Times

• Real-time validation reduces back-and-forth
• Automated follow-ups eliminate case stagnation
• Reduced queue buildup

Higher Participant & Employer Satisfaction

• Faster reimbursements
• Fewer documentation loops
• Clear and consistent explanations
• Reduced escalation volume

Lower Operational Error Rates

• Elimination of transcription mistakes
• Early anomaly detection
• Reduced downstream rework

Reduced Employer Friction

• Cleaner data feeds
• Fewer reconciliation disputes
• More accurate billing
• Lower complaint volume

Scalable Growth

• Volume growth without proportional headcount growth
• Predictable operational capacity
• Faster onboarding of new employer groups

The Result

AI Infusion™ transforms businesses by:

• replacing mechanical repetition with structured intelligence

• enabling humans to make informed, high-quality decisions

As a result:

• Cost declines
• Accuracy improves
• Cycle time compresses
• Human expertise becomes more effective

AI Infusion™ succeeds because it is segmented, iterative, and ROI-driven:

• Starts with one high-impact segment of one workflow
• Deliverd measurable impact
• Expands systematically

That is how AI Infusion™ converts AI into sustained economic advantage — delivering multi-million-dollar structural annual net gain through phased execution and no upfront costs.